Privacy Policy

Last Updated: April 17, 2026

At Serenjoy Box (the "Site", "we", "us", or "our"), your peace of mind is central to our mission. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase from our store (collectively, the "Services").

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last Updated" date.

2. What Personal Information We Collect

To provide you with a curated gifting experience, we collect personal information from several sources. "Personal information" refers to any data that identifies, relates to, or can be associated with you.

Information We Collect Directly From You

Basic Contact Details: Including your name, address, phone number, and email.
Order Information: Including your name, billing address, shipping address, payment confirmation, and any custom gift messages included with your purchase.
Account Information: Including your username, password, and security questions.
Shopping Information: Including the items you view, put in your cart, or add to your wishlist.
Customer Support: Any information you choose to include in communications with us, such as through our "Contact Us" forms.

Information We Collect Automatically (Cookies)

We automatically collect "Usage Data" regarding your interaction with our Services using cookies, pixels, and similar technologies. This includes:

Device and browser information.
Network connection and IP address.
SMS Abandoned Cart Disclosure: Our website uses cookies to track items in your shopping cart. This includes when you have abandoned your cart; this information is used to determine when to send cart reminder messages via SMS.

Information Obtained from Third Parties

E-commerce Support: We utilize partners like Shopify to support our Site.
Payment Processors: We use third-party processors to handle payments securely. They collect your billing address and payment details (e.g., credit/debit card info) to fulfill your contract with us. Serenjoy Box does not store your full payment card details.
Note: We exclude text messaging originator opt-in data and consent from third-party sharing. This information will not be shared with any third parties.

3. Why We Use Your Personal Information

We use your data to ensure your "sanctuary in a box" is delivered with care:

Providing Products & Services: To process payments, fulfill orders, arrange shipping, and facilitate any necessary support.
Marketing & Advertising: To send promotional communications by email, text message, or postal mail, and to show you advertisements for products we believe you’ll love.
Security & Fraud Prevention: To detect and investigate possible fraudulent or illegal activity. You are responsible for keeping your account credentials safe.
Communication: To provide customer support and maintain our business relationship with you.

4. How We Disclose Your Information

We do not sell your personal information. We disclose data only in specific, legitimate circumstances:

Vendors & Service Providers: To third parties who perform services on our behalf (IT management, fulfillment, shipping, and data analytics).
Business Partners: Such as Shopify, to support personalized advertising and store functionality.
Consent-Based Disclosure: When you direct or request us to share information (for example, to ship a product to a third-party recipient).
Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect the rights and safety of our users.

5. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access/Know: Request a copy of the data we hold about you.
Right to Deletion: Request that we erase your personal information.
Right to Correction: Ask us to fix inaccurate or incomplete information.
Maryland Residents: In accordance with Maryland state law, we practice "data minimization," meaning we only collect the information strictly necessary to provide you with our high-quality gifting services.
Opting Out: You can unsubscribe from marketing emails at any time. You can also set your browser to reject cookies, though this may impact your experience on our Site.

6. Protection of Minors

Serenjoy Box is intended for use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from someone under 18, we will take prompt steps to delete such information.

If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

7. Security and Retention

While we implement industry-standard security measures, no system is "perfectly secure." Any information you send to us is at your own risk during transit.

We retain your personal information only as long as necessary to maintain your account, provide our Services, comply with legal obligations (such as tax laws), or resolve disputes.

8. Third-Party Links

Our Site may contain links to other websites (such as social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their policies before providing them with any information.

9. Contact Us

If you have questions about our privacy practices or wish to exercise your rights, please reach out to us. We are based in Maryland and are happy to assist you.

info@serenjoybox.com